Return and Refund Policy
Thank you for shopping at A Small Big World (ASBW). We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we're here to help. Please review our return and refund policy outlined below:
- You have 7 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your original method of payment.
- You will receive the credit within 2-3 days, depending on your card issuer's policies.
- If you wish to exchange an item for a different size or color, please return the original item following the instructions above and place a new order for the desired item.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- In the rare event that you receive a damaged or defective item, please contact us immediately at [support@ywaves.com](mailto:support@ywaves.com) with details and photos of the product. We will work with you to resolve the issue as quickly as possible.
- To initiate a return, please contact us at [support@ywaves.com](mailto:support@ywaves.com) with your order number and reason for return.
- Once your return request is approved, we will provide you with instructions on how to return the item.
- If you have any questions or concerns about our return and refund policy, please don't hesitate to contact our customer service team at [support@ywaves.com](mailto:support@ywaves.com).
By making a purchase with ASBW, you agree to adhere to the terms and conditions outlined in this return and refund policy. Thank you for shopping with A Small Big World!